Andrews Jewelers 30-Day Return Policy
We want you to feel as comfortable as possible when purchasing your diamond or jewelry from Andrews Jewelers. That's why we give you a no-frills 30-day return policy with your online purchase. Please read the following information to learn more about our return policy.
Note - 30 Day returns are allowed for online purchases only, in-store purchases are subject to our in-store return policy.
How We Process Returns
After we receive your package a returns specialist will inspect the package to ensure that the package hasn't been tampered with or damaged. If the package has been tampered with or damaged you will be notified prior to Andrews Jewelers opening the package. Upon meeting the return policy requirements you will receive a refund in the form of payment used when you purchased the item. You will receive a refund in a few days.
Requirements For Eligible Returns
Return Authorization Code - You must have the RA# affixed or written clearly on the package you are shipping. To receive an RA# you should call 716-630-7091; any package sent without a Return Authorization Code will be refused receipt.
Item Condition - Items eligible for return or refund must be free from damage or alteration, any item showing signs of damage, sizing, or engraving will not be refunded. If the item has been previously worn and shows signs of wear it may not be eligible for refund.
Shipping Insurance - You must attain shipping insurance on the item you are returning to Andrews Jewelers, any package not showing proper shipping insurance will be refused receipt. Insure the package for the amount that you have paid for the item. Andrews Jewelers will not be responsible for lost, stolen, or damaged items of return shipments.
30-Day Period - You have 30 calendar days including weekends to return your item to Andrews Jewelers for a full refund. The item must be postmarked no later than the 30th calendar day from the date we shipped the item to you. Your final day for an eligible return will be listed on your invoice near the return sticker.
Preparing Your Package - Ship your package back to Andrews Jewelers using the US Postal Service - Registered Mail , no other shipping methods will be accepted. Insure your package for the entire amount of your purchase and affix your return sticker or write the RA# on the package. Packages not accompanied with an RA# will be refused receipt. Include all support materials originally sent to you with the item including any grading lab certifications. You will be charged $150 for any certifications not sent back with returns.
Returning Rings for Sizing - Andrews Jewelers will be happy to make adjustments to the ring size on any purchase you make with us (assuming the ring can be sized). In some cases it could be determined that a ring cannot be sized once ordered or made in the size that you have given us. It is your responsibility to provide Andrews Jewelers with a correct finger size and to be aware of what rings can't be sized again once made. Whenver you have questions concerning this matter you should call 716-630-7091 and speak to a salesperson before ordering your ring. After your ring is received and sized, you'll need to pay a $79 fee to process your order. This fee covers the cost to size the ring, ship it, and insured it.